PacktLib: Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide

Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide

Credits

About the Author

About the Reviewers

www.PacktPub.com

Preface

Overview of Microsoft Dynamics CRM 2011

Architecture of Microsoft Dynamics CRM 2011

Supported and unsupported customization

Deployment options

Using an implementation methodology

Customization security roles

Summary

Configuring the System Settings

Configuring the system settings

Understanding CRM for Outlook settings

Exportable settings

Summary

Test your knowledge

Configuring the Organization Structure

The organization structure

Business units

Users

Teams

Security roles and privileges

Other security features

Summary

Test your knowledge

Entity and Attribute Customization

Custom entities

Custom fields

Field-level security

Option sets

Managing entities in a solution

Publishing solutions

Summary

Test your knowledge

Data Modeling Using Entity Relationships

Introduction to entity relationships

Mappings

Connections

Summary

Test your knowledge

User Interface Customization: Forms, Views, and Charts

Customising forms

Customizing views

Customizing charts

Summary

Test your knowledge

Auditing

What is auditing?

Configuring auditing

Auditing user access

Viewing the audit data

Audit permissions

Managing the audit log

Summary

Test your knowledge

Solutions

Introduction to solutions

Working with solutions

Exporting solutions

Importing solutions

Summary

Test your knowledge

Sample Certification Exam Questions

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Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

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Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

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Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

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Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

Answers to Sample Certification Exam Questions

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Answers to Sample Certification Exam Questions

Answers to the Self-test Questions

Answers to the Self-test Questions

Answers to the Self-test Questions

Answers to the Self-test Questions

Answers to the Self-test Questions

Answers to the Self-test Questions

Answers to the Self-test Questions

Answers to the Self-test Questions

Introduction to Microsoft Dynamics CRM Training and Certification

Introduction to Microsoft Dynamics CRM Training and Certification

Introduction to Microsoft Dynamics CRM Training and Certification

Introduction to Microsoft Dynamics CRM Training and Certification

Introduction to Microsoft Dynamics CRM Training and Certification

Index