PacktLib: Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age

Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age

Credits

About the Author

About the Reviewers

www.PacktPub.com

Preface

Innovation of Communication and Information Technologies

Defining communication

Summary

Information Technology Meets Knowledge Management

Microsoft SharePoint Server as a knowledge platform

YouTube as a video knowledge portal

Summary

Business Cooperation in the World of the World Wide Web

What technological barriers are we talking about?

Summary

Value and Potential for End Users

Technology supports our daily life

Persistent instant messaging

Being mobile – the mobility advantage

From Roundtable and Email to CRM

Do more with real-time messaging

The great advantage of the unified communications platform

Developing your own UC add-ons

Summary

Cost Optimization Approaches

Need for an efficient communication solution

Optimization opportunities with UC

Business value assessment

Summary

Unified Communications Projects in Practice

Initial situation

The role of a UC solution

Evaluating UC solutions

The Microsoft UC solution for Contoso

Additional benefits of UC solution

From decision, Proof of Concept, to rollout of UC

The pilot phase

Implementation of training

The overall concept

Concluding remarks

Summary

Analyzing the Key Points of a Unified Communications Project

Evaluation phase

Selecting unified communications solution and solution provider

Decision making and pilot phase

Summary

Technology Inside the Microsoft UC Platform and a Look into the Future

Microsoft Lync Server 2013

Lync topology planning

Server roles and editions

Branch Site with Lync 2013

Operation system and virtualization

Network performance for communication and collaboration

The Lync client

Lync 2013 in contact center deployments

Skype and Lync

Future development

Future vision

Summary

Appendix A.

Index