PacktLib: Microsoft Dynamics Sure Step 2010

Microsoft Dynamics Sure Step 2010

Credits

Foreword

About the Authors

Acknowledgement

Acknowledgement

About the Reviewers

www.PacktPub.com

Preface

Background and Concepts

The business solutions market

The importance of a methodology

Why it is critical to have a solid approach for selecting and deploying ERP/CRM solutions

What is Microsoft Dynamics Sure Step?

Microsoft Dynamics overview

What is a project?

Implementing the solution

ERP and CRM implementations—facts and figures

Summary

References

Solution Selling and Driving Due Diligence

Driving value for the customer and the solution provider

What it means to be solution centric

Solution selling concepts

The Microsoft Solution Selling Process

Summary

References

Managing Projects

About projects and project management

The four pillars of project success

Project management essentials

Project management adoption

The indispensable organizational benefits

Summary

References

Selling with Sure Step

The Sure Step Diagnostic phase

A repeatable process for the sales teams

Solution selling to a current customer

Assessing the upgrade requirements

Applying the other Decision Accelerators on upgrade engagements

Supporting the customer's buying cycle

Positioning the solutions for specific industries

Summary

References

Implementing with Sure Step

Implementation approaches in Sure Step

Waterfall-based implementation project types

Setting up a program for solution rollout

The Sure Step waterfall implementation phases

The Analysis phase

The Design phase

The Development phase

The Deployment phase

The Operation phase

The Agile Implementation project type

Summary

References

Quality Management and Optimization

Quality management manifestation in Sure Step

Quality control within the project types

The Sure Step Optimization Offerings Roadmap

Summary

References

Upgrading with Sure Step

Upgrade assessment and the diagnostic phase

Delivering the upgrade

Summary

References

Project and Organizational Change Management

The Sure Step Project Management Library

Organizational Change Management

The Sure Step "Projects" feature

Summary

References

A Practical Guide to Sure Step Adoption

Don't park your brain outside

The Sure Step adoption program

Sure Step for Independent Software Vendors

Summary

References

Summary and Takeaways

What we now know about Sure Step

The future of Sure Step

Key takeaways

Summary

References

Index