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Oracle Siebel CRM 8 Installation and Management
Introducing the Siebel Web Architecture
Planning and Preparing the Installation
Planning the Siebel CRM installation
Understanding hardware and software prerequisites
Creating the service owner account
Creating the Siebel File System root folder
Downloading the Siebel installation archives
Running the Siebel Image Creator
Installing Siebel CRM Server Software on Microsoft Windows
About the Siebel server installer
Installing the Siebel Gateway Name Server
Installing the Siebel Database Server Utilities
Installing support files for the Siebel EAI Connectors
Installing the Siebel Web Server Extension
Checking the system configuration with the Siebel Environment Verification Tool (EVT)
Applying patches for Siebel server software
Configuring Siebel Server Software on Microsoft Windows
About the Siebel Software Configuration Wizard
Configuring the Siebel Gateway Name Server
Configuring the Siebel Enterprise
Configuring the Siebel Web Server Extension logical profile
Installing the Siebel Database schema and seed data
Installing and Configuring Siebel CRM Server Software on Linux
Installing the Siebel Gateway Name Server
Installing the Siebel Database Server Utilities
Installing the Siebel Web Server Extension
Using the Siebel Software Configuration Wizard on Linux or UNIX
Configuring the Siebel Gateway Name Server
Configuring the Siebel Enterprise
Configuring the Siebel Web Server Extension logical profile
Installing the Siebel Database Schema and Seed Data
Configuring the Siebel Web Server Extension
Verifying the successful Siebel Enterprise Server installation
Installing Siebel Client Software
About the Developer and Mobile Web Client
Prerequisite software and configuration settings for Siebel Web Clients
Installing the Siebel Developer Web Client
Installing the Siebel sample database
Applying patches to Siebel client software
Installing Ancillary Siebel Server Software
Installing and configuring the Visual Mining NetCharts server
Installing Oracle BI Publisher
Special Siebel Server Configurations
Installing and configuring additional Siebel servers
Configuring Siebel load balancing
Installing additional language packs
Understanding servers, components, and parameters
Using server management screens in the Siebel client
Using command line tools for Siebel server management
User authentication concepts in Siebel CRM
Directory server authentication
User Authorization and Access Control
Understanding Siebel Access Control
Controlling access to Siebel views
Controlling access to customer data
Controlling access to master data
Personalized access to features and data
Understanding divisions and organizations
Setting up and managing the position hierarchy
Setting up user and employee accounts
Siebel Remote and the Siebel Development Environment
Enabling and configuring Siebel Remote server components
Creating the database schema files
Extracting data for local databases
Initializing the local database
Understanding the Siebel configuration process
Monitoring and managing Siebel Remote users
Installing and Configuring the Siebel Management Server Infrastructure
Overview of the Siebel Management Server Infrastructure
Installing and configuring the Siebel Management Server
Installing and configuring Siebel Management Agents
Registering Siebel Management Agents
Migrating Configuration Changes between Environments
Overview of Siebel Application Deployment Manager
Setting up Siebel Application Deployment Manager
Exporting and Packaging Configuration Changes
Monitoring Siebel Applications
Server component event logging
Siebel Application Response Measurement (SARM)
Uninstalling Siebel CRM Software
Uninstalling Siebel CRM Software
Uninstalling Siebel CRM Software