PacktLib: The 3CX IP PBX Tutorial

The 3CX IP PBX Tutorial

Credits

About the Authors

About the Reviewer

Preface

Getting Started with the 3CX Phone System

About the company—3CX

What the 3CX Phone System is

Hardware versus software phone systems

Linux Asterisk versus Windows 3CX

Major components of the 3CX Phone System

Some characteristics and features of 3CX

What the 3CX Phone System is not

Summary

Downloading and Installing 3CX

What you will need

Your 3CX server hardware requirements

Choosing a Windows operating system

Downloading 3CX and getting a key

Starting the install

Checking the status of 3CX

Summary

Working with Extensions

Devices that can connect to 3CX as extensions

Verifying basic network connectivity to our 3CX server from another computer

Basic extension setup in the administrator console

Installing and connecting the 3CX VoIP Phone

Testing the extension we just connected

Connecting a Snom 360 phone

Connecting other phones

Checking out the MyPhone UserPortal page

Extension groups

Editing multiple extensions at a time

Summary

Call Control: Ring Groups, Auto-attendants, and Call Queues

Ring groups

Digital Receptionist setup

Call by name setup

Call queues

Summary

Trunks—Connecting to the Outside World

PSTN trunks

SIP trunks

Choosing a VoIP carrier—more than just price

Connecting 3CX to your trunk

Creating a SIP trunk

Summary

Configuration

Music on Hold

Prompt sets

Dial plans

Direct Inward Dialing (DID)

Summary

Enterprise Features

Remote phones

Remote site to 3CX site VPN tunnel

Call recording

Conferencing

Call reporting

Faxing with 3CX

Codecs

Summary

3CX Integration

Outlook 2007 Click-to-Dial integration

Integrating Instant Messaging Server

Integrating 3CX and Openfire

Integrating Legacy PBX

More integration possibilities

Summary

Hardware

Gateways: The connection to the outside world

Looking at the Patton 4114 FXO gateway

Looking at the Patton 4960 T1 gateway

ATA connects your analog devices to your PBX

Looking at the Patton M-ATA

SIP phone handset

Router configuration

Summary

Maintenance and Troubleshooting

Disaster recovery

Trunk backup

Firewalls

Using logs to troubleshoot your phone system

3CX services: They all need to run

Monitoring

When you need support

Summary