PacktLib: Building Enterprise Ready Telephony Systems with sipXecs 4.0

Building Enterprise-Ready Telephony Systems with sipXecs 4.0

Credits

About the Author

About the Reviewer

Preface

Introduction to Telephony Concepts and sipXecs

Traditional phone system concepts

sipX Enterprise Communications System overview

sipXecs features

Summary

System Planning and Equipment Selection

System planning

Equipment selection

Plan the installation

Summary

Installing sipXecs

Complete cabling requirements

Complete network requirements

Installing sipXecs

High availability installation

Verify DNS and DHCP operation

Summary

Configuring Users

Creating users

Phantom users

Summary

Configuring Phones in sipXecs

Types of phones

Phone groups

Phone firmware

Advanced phone configuration

Summary

Connecting to the World with sipXecs

Adding gateways

Dial Plans

Session Border Controllers

Summary

Configuring sipXecs Server Features

Auto Attendant

Auto Attendant example

Intercom

Paging Groups

Hunt Groups

Call Park Orbits

Music on Hold

Phonebooks

Summary

Using sipXecs—The User Perspective

The Telephone User Interface (TUI)

Using the sipXecs voicemail service

The user web portal

User training

Summary

Configuring Advanced sipXecs Features

Conference service

Utilizing DIDs

Phantom users

Connecting two sipXecs servers

Summary

Utilizing the sipXecs ACD Service

Enabling the ACD Service

Configuring the ACD Service

Agent Availability

Monitoring the ACD Server

ACD Reporting

Summary

Maintenance and Security

System backup and restore

Monitoring system performance

System alarms

External monitoring of system availability

System logs

System snapshots

System security

Updating system software

Summary

Glossary