PacktLib: Openfire Administration

Openfire Administration

Credits

About the Author

About the Reviewer

Preface

Introduction

IM In The Enterprise?

But Will IM Work for "Me"?

Is Openfire The Right IM Server for Me?

Summary

Installing and Using Openfire

Preparing Your System

Fuse Life into Openfire

Using The Server

Summary

Fine-Tuning Openfire

Get To Know Your Server

Policing and Tuning The Server

Extending with Plugins

Summary

Organizing Users

Adding Users

Organizing Users into Groups

Pre-populating Rosters

Summary

Hooking up With a Directory Service

Adding Users Via OpenLDAP

Adding Users via Active Directory

Editing the config File

Summary

Effectively Managing Users

Searching for Users with the Search Plugin

Get Email Alerts via IM

Broadcasting Messages

Managing User Clients

Private Data Storage

Importing/Exporting Users

Summary

Connecting to Other Services

Why Connect via Openfire?

The Openfire Gateway

Scenario #1: Enabling Yahoo! Messenger for All Users

Scenario #2: Enabling IRC for IT and Devs

Scenario #3: Enabling Experimental Google Talk for Some Users

Connecting to VoIP

Summary

Playing Big Brother

Monitoring and Filtering Content

Auditing Messages

Advanced Archiving Settings

Searching Archives

Light-Weight Third-Party Archiving Apps

Summary

Large-scale Openfire

Enabling Database Support in Openfire

Scaling Openfire

Scaling with Connection Managers

Summary

Communication Across Multiple Locations

Linking Two Branches

Setting up Server-to-Server Communications

Summary

Running an Online Helpdesk

Installing Fastpath and Webchat

Creating a Helpdesk

Diversifying Workgroups with Queues

Configuring The Helpdesk

Putting the Helpdesk Online

Monitoring Sessions, Reports, and Usage Statistics

The Agent's Perspective

Summary

Using Spark

Using Spark

Using Spark

Using Spark

Group Chat

Group Chat

Group Chat

Group Chat

Group Chat

Group Chat

Prepare for Roll Out

Prepare for Roll Out

Prepare for Roll Out

Prepare for Roll Out