PacktLib: Asterisk 1.4 – the Professional’s Guide

Asterisk 1.4

Credits

Foreword

About the Authors

About the Reviewers

Preface

The Dialplan

Dialplan location

Extensions and contexts

Variables

Dialplan features and additions

Summary

Network Considerations when Implementing Asterisk

Centralized and distributed installations

Do your homework

Summary

Call Routing with Asterisk

Routing methods

Where to start

Internal calls

Local calls

National calls

International calls

Alternative options

Types of routing

Routing techniques

Summary

Call Centers—Queues and Recording

Asterisk queues

Call recording—the issues

VoIP recording approaches

Impact of VoIP on recording systems

Distributed call centers

VoIP recording challenges

Asterisk call center solutions

Summary

Asterisk and Speech Technology

Why speech-enable?

Types of speech technologies

Implementation considerations

Summary

Call Accounting and Billing

Call Data Records (CDRs)

Call accounting

Providing termination billing

Summary

Resilience and Stability

Increasing availability

Stability

Dealing with failure

Summary

Localization and Practical Security

Tones

Time and date and localization

Changing the language of system prompts

Local telephony interfaces

Localizing caller ID signaling on Digium analog interfaces

Checklist

Practical security

Summary

Interfacing with Traditional Analog and Digital Telephony

Analog

Digital

Choices, choices

Summary

Integrating Asterisk with Wireless Technologies

Why integrate Asterisk with wireless technologies?

Wireless technology overview

Connecting Asterisk to mobile networks

Configuring wireless devices

Configuring Asterisk to work with wireless technologies

Deployment choices

Neat money saving tricks

Summary

Graphical User Interfaces

Reasons for going GUI

Good to GUI

GUI, phooey!

FreePBX

Summary

Selling Your Solution

Selling Your Solution

Selling Your Solution

Selling Your Solution

Selling Your Solution

Selling Your Solution

Selling Your Solution

Selling Your Solution

Sample Email Content

Sample Email Content

Sample Email Content

Sample Email Content

Sample Appointment Sheet