PacktLib: trixbox CE 2.6

trixbox CE 2.6

Credits

About the author

About the reviewers

Preface

Introduction to open source PBX systems

What is a PBX?

The PSTN

Voice over IP

Asterisk—the brain of the PBX

The history of Asterisk

Summary

What is trixbox?

Asterisk@Home to trixbox—the name change

trixbox, trixbox CE, Pro, SE, EE, CCE?

Prerequisite skills

trixbox components

What is trixbox CE all about?

Difference between Asterisk and trixbox

The limitations of trixbox

Fonality support of trixbox CE

trixbox CE features

The history of trixbox

Is trixbox CE for me?

The future of trixbox CE

Hardware we will need to have

Connecting a phone

Connecting to an analog phone line

VoIP providers

Where to get more information

Summary

Installing trixbox

Download the ISO image

Burning the CD

Preparing for installation

Installing trixbox CE

Basic system configuration

Updating trixbox CE from the command line

Using the web interface

Web MeetMe (MeetMe)

Admin mode

System Status

Package Manager

PBX menu

System menu

Settings menu

Summary

Configuring trixbox CE

PBX Settings tool

Trunks

Setting up an outbound route

Setting up a ring group

Setting up an IVR

Setting up an inbound route

Summary

Planning your trixbox deployment

The design plan

Departmental considerations

Location considerations

Planning exercise

Ring groups

Call queues

Agents

Connectivity

DID numbers (Direct Inward Dial)

Telephones

Softphones

IVR menu

Fax requirements

Case studies

Summary

Hardware configurations

TDM cards

Manual configurations for TDM cards

Configuring endpoints

Other devices

Summary

Network considerations

Combined or segmented network

Network services

Remote users / VoIP services

QoS

Summary

Advanced trunking

ENUM

Connecting two trixbox CE systems together

DUNDi

Handling emergency calls

Summary

PBX functions and features

Standard features

Voicemail features

User area

Summary

PBX settings in detail

Basic settings

Inbound Call Control

Internal options and configuration

Summary

Maintenance and reporting

System updates

Checking system health

Reporting tools

Summary

Troubleshooting

Getting to know Asterisk

Troubleshooting SIP extensions and trunks

Troubleshooting IAX2 extensions and trunks

Troubleshooting zap channels

Troubleshooting VoIP problems

Troubleshooting echo problems

Hardware troubleshooting

Whose your Dahdi?

Summary

trixbox utilities

PBX menu

System menu

Settings menu

Command-line tools

Summary

Designing a good call flow

Call-flow feature review

Flowcharting your call flow

Design guidelines

Design scenarios

Summary

Securing your trixbox server

Start with a good firewall

Stopping unneeded services

Securing SSH

Extension security

Additional security

Summary

HUD

Desktop convergence / improved productivity

HUD features

Managing HUD users

Managing permissions

Summary

Introduction to trixbox Pro

trixbox Pro versus trixbox CE

trixbox Pro Editions

Managing trixbox Pro

Managing extensions

A.C.D. (Call Center Edition)

Additional admin features

User features

Summary

Glossary of VoIP terms