PacktLib: JIRA 5.2 Essentials

JIRA 5.2 Essentials

Credits

About the Author

About the Reviewers

www.PacktPub.com

Preface

Getting Started with JIRA

The JIRA architecture

System requirements

Installation options

Installing JIRA

Post-installation configurations

Summary

Project Management

The JIRA hierarchy

Project permissions

JIRA Administration

Project interfaces

Project administration

Project Browser

The help desk project

Summary

Issue Management

Understanding issues

What does an issue look like?

Working with issues

Issue linking

Issue cloning

Time tracking

Issues and comments

Attachments

Issue types and subtasks

The Help Desk project

Summary

Field Management

Built-in fields

Custom fields

Field configuration

Field configuration scheme

The Help Desk project

Summary

Screen Management

JIRA and screens

Working with screens

Working with screen schemes

An issue type screen scheme

The Help Desk project

Summary

Workflows and Business Processes

Mapping business processes

Understanding workflows

Workflow schemes

The Help Desk project

Summary

E-mails and Notifications

JIRA and e-mail

Mail servers

Working with outgoing mails

Mail queues

Manually sending e-mails

Events

Notifications

The notification scheme

Troubleshooting notifications

Incoming e-mails

The Help Desk project

Summary

Securing JIRA

User directories

Users

Groups

Project roles

JIRA permissions hierarchy

Troubleshooting permissions

Workflow security

The Help Desk project

Summary

Searching, Reporting, and Analysis

Search interface and options in JIRA

Filters

Reports

The Help Desk project

Summary

General Administration

Customizing the look and feel

General configurations

Setting the announcement banner

Backing up and restoring JIRA

Searching and indexing

Add-ons

Summary

Advanced Features

GreenHopper

Issue Collector

Summary

Index